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Statement of purpose

Statement of Purpose

Aims and Objectivies

Committed2care aims to provide a high quality, safe, responsive, effective and well-led complex personal and nursing care service to people in Staffordshire.

We also aim to provide rewarding work opportunities to our team of carefully selected healthcare workers. It is our aim for everyone to be united behind a shared vision of establishing exceptional care services. Our objective is Commitment. Investing heavily in everything we do and doing it to the best of our ability.

Regulated services

We will perform the following regulated activities:

  • Personal Care
  • Treatment, Disorder and Injury

Service type

  • DCC – Domiciliary Care

CQC service user bands

The people we provide a care service for are as follows:

  • Adults Aged 18-65
  • Adults Aged 65 + Long-term conditions
  • Community Health care services
  • Urgent care services
  • Domiciliary care service
  • Supported living service

Nature of services provided

Committed2care is a registered Domiciliary care Company . We provide care to adults aged 18 and upwards all of whom live and receive care in their own homes. Our service is aimed at supporting individuals with any condition and, or limitation to live safely supported in their own environment. All this care is delivered by skilled Healthcare Professionals under the supervision and leadership of trained Nurses, Company Managers and Senior care staff.

Personal Hygiene

  • Assistance in washing.
  • Assistance in bathing / showering.
  • Assistance in washing hair.
  • Bed baths.
  • Assistance in shaving.
  • Assistance in cleaning teeth and, or dentures.
  • Pressure area care and monitoring.
  • Assistance in washing / cleaning legs, applying hosiery / TED stockings.

Additional services include but are not limited to;

  • Laundry.
  • Housework.
  • Shopping.
  • Medication.
  • Meal preparation.
  • Feeding / meal-times.
  • Toileting needs.
  • Respite sits (including palliative care sits).
  • Dog walking.

Adherence to Care quality Commission Key Lines of Enquiry

Safe Service

Effective Service

Caring

Responsive

Well Led

Committed to care principles

Leadership & Management Qualifications and Experience

Registered Manager & Owner

Kerry Clifford has been a Registered General Nurse for more than 25 years, with an unblemished record and a career in Community Nursing, clinical leadership and Management. Kerry also has a specialist degree in palliative care. She has the necessary qualifications, competence, skills and experience to manage the delivery of the regulated activity: Treatment of disease, disorder or injury which includes personal and nursing care. Her position as registered manager and owner have required her to fully understand the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3), relevant best practice and guidance maintain her clinical practice and safeguarding skills and reviewing the learning and actions from incidents and near misses.

Registered General Nurse

Registered Manager & Owner

Kerry Clifford has been a Registered General Nurse for more than 25 years, with an unblemished record and a career in Community Nursing, clinical leadership and Management. Kerry also has a specialist degree in palliative care. She has the necessary qualifications, competence, skills and experience to manage the delivery of the regulated activity: Treatment of disease, disorder or injury which includes personal and nursing care. Her position as registered manager and owner have required her to fully understand the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3), relevant best practice and guidance maintain her clinical practice and safeguarding skills and reviewing the learning and actions from incidents and near misses.

Nominated Individual:

Lisa Evans has been a Registered General Nurse for more than 25 years. She has been a senior NHS Manager and Clinical commissioner for the last 15 Years prior to joining committed2Care. Lisa has a degree in NHS Leadership and is a PRINCE 2 practitioner. As well as a Management role in the company, Lisa runs a sub-division of Committed2Care

Quality Manager

Lisa Tunnicliffe has been a Registered General Nurse for more than 20 years, has senior experience in the community sector of the NHS working as a sister in the Community, then as Team Leader for NHS community services. Lisa has a wealth of clinical & professional knowledge, is highly experienced in managing teams and coordinating care.

Office Manager

Louise Sweet is highly skilled in the day-to-day operational management of the company. She has a background in roles that require excellent organisation skills. Louise oversees most of the administration and finance aspects of Committed2Care and is an excellent point of contact for the whole team.

Compliance Manager

Tracey Watson has played a senior role in Regional, field sales and management for over 25 years. She is also a recent customer service executive. Tracy brings relationship building and management leadership skills to the team and is trained to support compliance management for the company. Tracy also directs and manages Committed2Clean.

Workforce qualifications and experience

We have a workforce that is competent and feels valued as part of the team. All workers are carefully selected and Committed2Care ensure that they have the right skills and experience.

  • Our in-house trainers deliver training for medication, infection prevention and control, moving and handling, pressure care and catheter care.
  • Specialist training is sought from clinical experts e.g, safeguarding adults, PEG feeding, stoma care and respiratory specialists for ventilatory skills and tracheostomy care.

All staff have an individual development plan based on individual, organisational and service analysis.

  • Prior to starting work staff must have an Enhanced Disclosure check from the Disclosure and Barring Service (DBS) and they will not be processed to start if they are on the Protection of Vulnerable Adults Lists. We request a 5-year work history with two current written references and check their right to work status.
  • All staff will be kept up to date with statutory and mandatory training. Additional training and experience required will be assessed in supervision and appraisal. Induction, practical skills training and individual care package training will form part of the risk assessment for delivering safe and effective care.
  • Nurses will be UK registered with the Nursing and Midwifery Council. They will be competent in all areas of care they deliver and assess. Support will be given to hold a current portfolio in line with their validation and registration requirements.
  • Senior HCAs have specific training in leadership and assessment with specific clinical training e.g., Medication delivery, infection control and safeguarding.
  • Care Workers are trained for the level of care they are required to do with each service user and assessed against written and practical competencies. Achievement of the Care Certificate is supported and encouraged

Comments, compliments & complaints

It is our intention to run an exceptional care service. We work hard to deliver on our commitments and meet the expectations of our service users, their families and our care partners. However, we recognise that sometimes things can go wrong. We are committed to taking responsibility for our action and for being open and transparent.

Our approach to comments, compliments and complaints are as follows:

Listening and Learning:

We take all comments very seriously and regularly review all comments received across our service so that we can learn from them. The information gathered through analysing this feedback tells us what the people we support think about us and gives us the opportunity to share what works well and where we need to make improvements. We aim to resolve any issue or unmet expectation at a local level, immediately and on site. However, if we are unable to do so we do promote and give access to our complaint process.

Complaints:

We have a staged process for making a complaint:

  1. Discuss the situation with the Quality Manager who will do her best to resolve the problem quickly to your satisfaction.
  2. If you feel unable to discuss the problem with this person, or have not been able to resolve your complaint, please contact the Registered Manager.
  3. If a complaint is received this will be responded to in writing within 2 working days. Such communication will outline the steps being taken to resolve the complaint and who will be in charge of investigating and notifying the outcome.
  4. The complaint will be formally acknowledged and logged as described above.
  5. Depending on the nature of the complaint, an Investigating Officer will be allocated. We would normally like to discuss the complaint with the complainant either by visiting in person or by discussing the issue on the telephone.
  6. The outcome, details of the investigation and actions taken will be informed in writing.
  7. Actions will be agreed to resolve the matter.
  8. You will be contacted by the Investigating Officer at a later date to check whether issues have resolved, and the service is satisfactory, following ongoing monitoring.
  9. We have a target of resolving all complaints within 28 days of receipt. All complaints including details of the investigation, outcome and actions are recorded and audited internally and regularly inspected by our Commissioners and Regulators.
  10. If after we have investigated your complaint, you are still not satisfied with the outcome, you may wish to contact the Local Government Ombudsman (LGO). The LGO provides a free, independent service. You may contact the LGO advice team by telephone, (0300 061 0614) or email advice@lgo.org.uk. Please note, the LGO will not normally become involved until after we have been given the opportunity to investigate and respond to your complaint. Our service is registered and regulated by the Care Quality Commission (CQC). The contact details of the CQC are: Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Telephone: 03000 616161 Web: www.cqc.org.uk You can also contact your local Social Service Department.