Safe service
Committed2Care will ensure our services are safe and:
- Ensure CQC guidance is followed on Safeguarding, notifications and complaints.
- Seek feedback from the people who use the service, their families, Healthwatch (Rate and Review), and the local Safeguarding Authority.
- Undertake observation of practice in a sensitive way.
- Ensure staff are trained in safeguarding procedures.
- Ensure records are kept on all activities and conduct regular audits.
- Manage risks effectively through risk assessments and via the care plan.
- Ensure safe practice runs through all policies and procedures.
- Ensure equipment used is property maintained.
- Ensure staffing levels are always adequate.
- Recruit care workers that are capable of meeting the needs of the individuals we support through assessment-based processes.
- Undertake appropriate background checks e.g., DBS, references, employment history.
- Quickly identify if care worker performance drops below the standard required and be decisive with taking corrective action.
- Record and review comments about the service and listen to ideas on where improvement can be made in terms of safe working practices.
- Monitor national incidents (MDA / MHRA) to ensure any evidence is implemented locally.
- Follow the medicines management policy and ensure care workers are trained to administer and record their actions.
- Ensure effective management of infection control and prevention through our established policies and procedures which includes observing practice.
