Responsive
Committed2Care will ensure we are responsive by:
- Including everyone we support in developing their own person-centred plan and risk assessment. This will be developed over a period of time to ensure we have captured the persons requirements and needs fully.
- Using a care plan and risk assessment that is personalised and is focused. We firmly believe that by asking the right type of questions, gaining a comprehensive overview -we can develop a greater understanding of what a person wants to do for themselves and where they need a bit more support.
- As part of our care planning, we do aim to develop a growing understanding of the persons interests and aspirations and where possible link up with the community that is important to them for addition support and advice to avoid social isolation.
- The registered manager and the management team will be responsible for undertaking quality assurance checks on a regular basis to observe that a person’s needs are being met.
- We would ensure no person is discriminated against and that provisions are made e.g., equipment to support people achieve their aspirations and goals.
- We do ensure a care plan and risk assessment are available at the start of the service which is endorsed by multi agency partners and Commissioners. However, this would be amended as the needs of the person become more evident when supporting them and escalated through the quality / compliance lead.
- All the people we support will be provided with information about the service. This will include information about what to do if they are unhappy or have a safeguarding concern. We have a complaints and safeguarding policy which we do follow, and a full investigation will take place and a reply given to an individual within a specific time period.
