Committed2Care

Committed2Care believe in care that is excellent in every aspect. This care is tailored, well managed and can be measured.
The service we provide is effective because:

• We employ skilled management staff who have the right knowledge, skills, qualifications and experience to fully support your care.
• We are proactive in care delivery. We will put all and any appropriate measures into place to promote and improve health.
• We make information accessible in a way that you can understand, about your care, medication and the services being offered and how you can tell us if there is something you do not like about our services.
• We consult you on your wishes, history and preferences in the assessment and put this in your care plan. We will check this is up to date when your care plan is reviewed. We will make sure that your care plan is updated if your care needs change.
• We obtain consent which is informed and any changes are shared with you.
• We will ask for your informed consent to care and any changes to it in all decisions about your care.
• We will make sure you understand information and what is said, providing you with the support you need and giving you the help that you require to make your voice heard.
• Ensuring risk assessments and care plans are up to date with the most recent information after hospital or respite discharge.

Find out more on how we ensure our services are Effective for all our care workers and residents.

Committed2Care completely believe that a person-centred approach is the only way to deliver optimum care: Currently rated as Outstanding with the CQC – its what we excel at

• Staff will take an interest in what makes you, you; the things you want to share from memories, the things you like and do not like, current interests, needs and life goals.
• Staff will treat you with dignity in the way they speak with you and the way they behave.
• Staff will give you the time you need we will never rush calls and will always do as much as you need on each visit.
• We will assist you in continuing to use your skills and in developing new ones.
• We will uphold your right to privacy in all aspects of your care, personal affairs and belongings. All information will be treated as confidential and only shared with your consent or your representative’s consent.
• Information about you will be protected and stored to meet legal requirements and only kept for as long as is necessary.
• Ensuring the correct staff are employed who maintain compassion in their role at all times.
• Continually getting feedback to advise how amazing staff are (see our wonderful reviews).
• Being in the top 20 care companies in the West Midlands (out of approximately 1300 domiciliary care companies).
• Recognised for outstanding care by being nominated for the best domiciliary care company of Great Brtitian 2026 (7th November 2026).

Find out more on how the Committed2Care team make sure the services that we provide are kept running at an Outstanding rating in Caring as currently rated by CQC.

Committed2Care will be responsive to what we see, hear and know, to ensure that you maintain your health and wellbeing.

• Care staff will ensure that they are up to date with what is in your care plans and make changes when they are needed.
• Committed2Care welcomes complaints, compliments and issues raised and will always take them seriously, investigate and take the action needed to put things right, and improve the service we offer.
• Management incorporates lessons learned into all areas of practice and is constantly reviewing systems to identify improvements
• Staff will work with other professionals to ensure that care is joined up and delivered seamlessly
• Implementing a hospital passport which outlines all the needs of the service user should they be admitted to hospital which we feel is responding to their needs.
• Ensuring the service users and their families needs and wishes are always at the forethought of our care plans, so they are included in their plan of care and risk assessments at all times.
• Finding social interaction for those who are lonely and feel isolated. We feel this is so imporantant and we have organised 7 seperate events which included a singer, an Elvis impersonator and the DDay Darlings whcih brought the service users, staff familes and friends together and was a wonderful evening.

Find out more on how we ensure our team are Responsive and that all our residents requirements and needs are fulfilled.

Committed2Care is a well-led organisation, knowing its responsibilities and carrying out duties to the best of its ability

• The management staff are available and approachable for service users and staff alike.
• The management staff have the skills to monitor the service and make changes when they are needed.
• The management staff operate an honesty policy and are always available to listen, advise and offer solutions on how to put things right.
• Committed2Care welcomes constructive feedback, both negative and positive from anyone involved with the service and will use this information to further develop and improve the company to progress and improve our provision of care.
• Committed2Care works in partnership with a wide number of other agencies for the improved provision of the services and the better experience for service users.
• Committed2Care utilise the latest high-quality systems to support the operational and strategic development of the company.
• Governance Framework.  We work within a structured framework which oversees all feed back, meetings, Audits, complaints, supervisons, appraisals, safeguarding etc and we see where there may be gaps in service provision and an imporvement is suggested and actioned by managment. This is added into the service uimprovement plan and reviewed at the next Governance meeting. 
• Policies and Procedures. We ensure these are in place and change and improve as and when required.
• Ensure everything is up to date such as audits, safeguardings, notifications, careplans, risk assessments, supervisons, appraisals, sickness and absence, emails.
• Ensure everyone knows their roles and has a job description in place so they know exaclty what is required of them at all times.
• Ensure we have a robust recruitment process in place adn this is followed at all times.
• Ensure all staff are adequately trainined in the areas needed for their role and mandatory training is up to date.

Find out more on how our registered manager and team work together to provide our Well-led services.